Frequently Asked Questions (FAQ)

Last updated: February 2026

What products do you sell?

XM Tools specializes in selling automotive tools and equipment for professional mechanics, auto repair shops, and automotive enthusiasts.

Where do you ship?

We currently ship orders within the United States only.

Do you offer free shipping?

Yes. We offer free standard shipping with an estimated delivery time of 12–15 business days.

Do you offer express shipping?

Yes. Express shipping is available for $480, with an estimated delivery time of 8–12 business days.

How are products delivered?

All orders are delivered using our own trucks to ensure safe handling and reliable delivery.

How long does order processing take?

Orders are processed after payment confirmation. Shipping times begin once the order has been dispatched.

Can I track my order?

Tracking information will be provided once your order has been scheduled for delivery or dispatched.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, through secure payment gateways.

What is your return policy?

Return requests must be submitted within 7 days of delivery. Items must be unused and in original packaging. Please review our Return Policy for full details.

What should I do if my item arrives damaged?

Please inspect your order upon delivery. Any damage must be reported within 24 hours of delivery, along with photos of the issue.

Can I cancel or change my order?

Order changes or cancellations may be possible before dispatch. Please contact us as soon as possible for assistance.

How can I contact XM Tools?

You can reach us using the contact details below:

Company Name: Am Tools LLC
Address:
9550 NW 79th Ave, Suite #1
Hialeah Gardens, FL 33018
United States

Email: Contact.xmtools@gmail.com
Phone: +1 (813) 815-7602